Refund Policy

Last updated: 1 January 2025

At Global Digital Commerce Ltd, your satisfaction is our priority. If you are not completely happy with your purchase, we make returns and refunds straightforward.

1. Returns Window

You may return any item within 30 days of the date of delivery. After 30 days, we are unable to offer a refund or exchange, except where items are defective or not as described.

2. Eligibility for Return

To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In its original packaging with all tags and accessories
• Not damaged by misuse or accidental breakage after delivery

We reserve the right to refuse returns that do not meet these conditions.

3. How to Initiate a Return

To start a return, please email us at info@globaldigitalcommerce.co.uk with:

• Your full name and order number
• The item(s) you wish to return
• Reason for return

We will respond within 1–2 business days with return instructions and a returns address. Please do not send items back without prior authorisation.

4. Return Shipping

Unless your item is faulty or was sent in error, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

5. Refunds

Once we receive and inspect your return, we will notify you by email of our decision. If approved, your refund will be processed to your original payment method within 3–5 business days.

Please note that your bank or card issuer may take an additional 3–5 business days to reflect the refund in your account.

6. Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with your order number and photographs of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping.

7. Wrong Item Received

If we have sent the wrong item, please contact us immediately. We will send the correct item and arrange collection of the incorrect one at our expense.

8. Non-Returnable Items

The following items cannot be returned:

• Items returned more than 30 days after delivery
• Items that have been used, damaged, or are missing original packaging
• Bespoke or personalised items
• Items purchased on final sale (clearly marked at time of purchase)

9. Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return your original purchase for a refund and place a new order.

10. Consumer Rights

These terms are in addition to, and do not affect, your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

11. Contact Us

For any questions about returns or refunds: info@globaldigitalcommerce.co.uk | +44 7735387809